Complaints procedure

We constantly strive to improve our services and, for example, hold regular evaluation meetings with our clients. Should you nevertheless have a complaint, you can make use of our complaints procedure.

Under the Debt Collection Services Quality Act, VBK is committed to dealing professionally with both debtors and creditors within the meaning of this Act. Should debtors nevertheless have a complaint, they may make use of our complaints procedure. In the event of disputes, we refer to the Bar Association’s Complaints and Disputes Procedure. Please see, https://www.degeschillencommissie.nl/over-ons/commissies/advocatuur/.